A major part of health care costs in Finland are covered by the municipality where a patient lives. The fees collected from patients comply with the Act on Client Fees in Social Welfare and Health Care (734/1992) and the Decree on Client Fees in Social Welfare and Health Care (912/1992) as well as with decisions made by the joint municipal board of Northern Ostrobothnia Hospital District. The fees are collected from service users unless otherwise stipulated by the law.
As a rule, client fees are chargeable, however, some services are free of charge as laid down by law. Fees for out-patient care and short term institutionalised care are fixed with no discretionary fee reduction or a waiver. The option of discretion is limited to means-tested fees, only (long-term institutionalised care).
Client fee invoices are sent to the payer after a consultation either as a paper or e-invoice. In order to be invoiced electronically, you need a valid e-invoicing agreement with your netbank. Enter Oulu University Hospital and Care of the developmentally disabled of unit (Oulun yliopistollinen sairaala ja Tahkokangas in Finnish) or Oulaskangas Hospital (Oulaskankaan sairaala) in the invoicer and Care invoice into the subject field. Your personal identification code is entered in the identifier field. If you wish to use the direct payment option, you have to make a service agreement with your bank first. Take the latest Oulu University Hospital or Oulaskangas invoice to be bank in order to sign a service agreement for direct payment.
You can also pay client fees by debit or credit cards at the central information desk at N entrance hall in Oulu University Hospital.
Outstanding client fees will be transferred to a collection agency for collection. Collection fees comply with the Act on Debt Collecting (513/1999). Late payment interest, determined by the Interest Act (633/1982), is added to the other charges. The collecting agency is in charge of customer service for collecting.
Client fees are immediately distrainable debts not requiring a court judgement or decision.
Payment-related and maximum annual fees issues:
+358 8 315 5779E-mails: potilasmaksut(at)ppshp.fi or maksukatto(at)ppshp.fi
Occupational and traffic accidents as well as any occupational disease issues, foreign patients:
+358 8 315 4372 +358 8 315 4475
text message +358 40 177 9913
Patient invoicing for outsourced and purchased services:
+358 8 315 5807
Superior: +358 8 315 4370
A person living in an EU state, EEA country or Switzerland shall prove their right to immediate (necessary) health care procedure by presenting their European Health Insurance Card, EHIC or similar temporary certificate in place of the European health insurance card, or persons working in Finland or receiving pension in Finland can use a Kela certificate, based on which they are entitled the same fees for their care and treatment as Finnish residents.
Exceptions to the primary rule:
A person living in an EU or EEA country or Switzerland and seeking non-urgent care or treatment have to present a preliminary permission (E112 or S2) or otherwise they are charged the true costs.
People coming from other countries shall pay the true costs of their care or treatment for both immediate (necessary) and non-urgent care.
Foreigners with a domicile in Finland who are covered by Finnish health insurance or who have a valid proof of entitlement to care allowances and benefits in Finland shall be charged the same client fees as persons living permanently in Finland.